Better retrieval yields. Less provider friction. Stronger project outcomes.
Sherpas gives health plans and payer organizations a clearer way to manage chart retrieval. Through OneView and optional service support, payers can track projects, automate key processes, and stay closer to the work, whether they want to manage retrieval in-house, partner with Sherpas directly, or use a combination of both.
Stop starting from scratch every retrieval project.
Fragmented outreach. Blind spots. Relationship fatigue. No visibility once a project launches. Every cycle costs more and delivers less.
Real-time retrieval tracking
No more blind spots. OneView Payer gives your team live status on every chart in every project, so leadership always knows where things stand.
Less fragmented outreach. Faster retrieval.
With ZING, payers can automate retrieval work, helping reduce delays, improve output, and get charts back faster.
Higher retrieval yields.
Sherpas helps payers use the right retrieval pathway for the right provider, from remote and onsite support to ZING automation, TEFCA, HIEs, and other partner channels. That flexibility helps close gaps, improve visibility, and support stronger data for your projects.
Compliant from end to end.
SOC 2 certified, HIPAA compliant, AES-256 encrypted at rest and in transit. Every retrieval handled within a framework your compliance team will recognize and trust.
Scalable without added overhead.
High-volume retrieval without adding internal headcount. Sherpas scales with your program demands, not against your budget.
The data your programs depend on, retrieved on time and audit-ready.
Regulatory deadlines don't move, but retrieval timelines often do. When charts are stalled, incomplete, or missing entirely, the impact compounds across risk scores, quality ratings, and compliance standing.
Audit types Sherpas supports:
MRA
HEDIS
RADV
ACA
CRA
RAC
Validation
Chase list management
Deadline-driven delivery
Audit-ready retrieval support
ZING automation for scale
Flexible engagement model
Running a HEDIS, MRA, or RADV program?
Software, services, or both. Built around your project.
Sherpas offers health plans a flexible engagement model. Whether you need full-service chart retrieval, a software platform to manage and track charts, or a combination of the two, we configure each engagement around how your organization actually operates.
OneView Payer
Full-service chart retrieval
Are you a retrieval requester?
Ready to close more gaps with less effort?
Sherpas adapts to how you work. Talk to our team and we’ll find the right fit for your organization.
