FOR PROVIDERS

You take care of patients.
We take care of the records.

Sherpas works with health systems, hospitals, and clinics as a dedicated record retrieval service partner. Every chart request, audit, and release of information inquiry that comes through your door routes through us, so your staff can get back to what they’re actually there to do.

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Zero costs for providers

Your single point of contact for all chart requests, audits, and release of information

SOC 2 certified

HIPAA compliant

Focus more on care, not paperwork.

Chart requests arrive unpredictably, across too many channels, with follow-up calls your staff didn't have time for. Audit season makes it worse. It's exactly the problem Sherpas was built to solve.

Support that protects your team’s time

Sherpas helps handle the coordination and communication behind retrieval work, reducing administrative strain and helping your staff stay focused on care.

Real-time visibility, always

With OneView Provider, your team has 24/7 visibility into every request and status update, virtually eliminating the need for status calls.

Better security, less exposure

One dedicated partner to handle your records. A more consistent process helps limit unnecessary handoffs and supports a more secure, compliant approach.

No disruption to your workflow

No hardware or software to install. Sherpas gives your team easy access to hosted software and support that fits into the way you already work.

Zero cost to your organization

Sherpas is reimbursed by the requesters making the chart requests. Your organization pays nothing, now or later.

Consistent, personalized service

Our experienced technicians get to know your organization’s workflow, helping create a more consistent experience with a small, familiar team supporting each visit.

Sherpas works the way you need us to.

Automated via ZING

Fully automated retrieval through any FHIR-compatible EHR. Our most efficient approach.

Remote

Secure remote access with no disruption to your team or your space.

Onsite

A Sherpas technician comes to your facility. Available based on local technician coverage.

Not sure which service mode fits your organization?
Sherpas is built to be flexible. We work with you to build a plan around your setup, not the other way around.

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Sherpas’ Summit Track

Your team should feel confident about what's happening with their records.

Sherpas is building a dedicated education program for provider teams. Whether your staff is new to release of information or preparing for a specific audit type, Sherpas’ Summit Track is built to inform without overwhelming.

ROI process guides

Plain-language walkthroughs of release of information workflows, audit types, and what to expect at each stage.

Audit readiness resources

What to have in place before an audit arrives. HEDIS, MRA, and RADV explained in provider-friendly terms.

Staff training materials

Guides your front desk, HIM team, and administrative staff can use to handle chart request inquiries with confidence.

HIPAA and security guidance

How Sherpas handles PHI, what your agreement covers, and what your team needs to know about secure transmission.

Have questions about the Sherpas’ Summit Track we didn’t cover here?
Get in touch. Our team is happy to help.

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Two ways Sherpas works alongside your team.

The Sherpas records service program integrates into your existing workflow without disruption. No new software for your team to learn, no implementation cost, and easy to start with a simple HIPAA agreement.

Help with all the chart audits

Refer requesters to Sherpas and let us handle records from all your chart audits. Real-time chart status, full transmission history, and secure 24/7 access. Your window into everything Sherpas is handling on your behalf.