If you’ve worked with us before, you already know us for medical record retrieval and the invisible operational work that keeps healthcare data moving. We’ve always believed the people responsible for patient care and healthcare operations should be able to focus on what matters most, not chasing charts.
What you may not know is how much that work has evolved.
Over the years, clients and partners have trusted us with more. We expanded our technology, our services, and the ways we support healthcare organizations. So it was time for our name to catch up.
Scanning Sherpas is now Sherpas Healthcare Solutions.
Same team. Same leadership. Same commitment to the people doing the work. The name is new. The company behind it is the one you already know.
Here’s what changed, what didn’t, and what it means going forward.
The “Sherpa” part of our identity is something we’d never change.
A Sherpa guides people through complex terrain, carries the load, and stays with them through the hardest parts of the climb. That’s the role we’ve played for our clients and partners since day one, and it’s the role we want to keep playing for years to come.
The change to “Healthcare Solutions” reflects how our work has grown. Today, we support different healthcare organizations in different ways, while holding to one consistent standard of service.
For providers, we are the partner who handles release of information and chart audit requests without interrupting patient care. One partner. One coordinated point of contact. HIPAA-compliant processes and security standards that help protect both you and your patients. It’s the same approach we’ve always offered, now available at a scale we couldn’t have reached when we started.
For payers, our retrieval services deliver speed, visibility, and security across audit and quality programs. Whether your organization is ready for automation, needs secure remote retrieval, or still requires on-site support, the standard remains the same. Our technology gives your team transparent visibility into each step of the process, from request to delivery.
For requesters, we are an operational extension of your team. After more than a decade and a half embedded in the work at provider offices, we understand what these workflows and needs look like in practice. Our automation tools help you scale without losing the personal accountability that healthcare data demands.
One brand. Three audiences. One consistent standard of service.
If you’re already working with us, this is the part that matters most.
Your day-to-day workflows stay the same. The teams and people supporting you continue to be there. The same technicians who already know your systems, your staff, and your specific process will continue to do the work. Your access to our platform remains unchanged, and our security standards, built around HIPAA compliance and data protection, stay in place.
What you’ll see change is cosmetic: a new logo, a new website, updated email signatures, and refreshed materials.
The substance underneath all of it remains exactly what you’ve come to expect from us.
If you have any questions about the transition, we’re here. Reach out and we’ll talk.
Let’s be honest: healthcare data operations keep getting more complex.
Practice administrators are managing more chart requests than ever. Payer organizations are working under tighter timelines with growing quality and risk adjustment requirements. Requesters are trying to scale automation to meet market demand for data. The teams carrying all of this are carrying more than they should.
Our work going forward is to keep doing what we’ve always done, with more capacity, more technology, and more flexibility in how we meet organizations where they are.
We’re delivering software that gives clients and partners visibility into every chart and every step. We’re expanding automation that helps teams move faster without compromising security or accuracy. And we’re continuing to invest in the technicians who do the work on the ground, because at the end of the day, human engagement and human touch still matter.
The new name does not change what we’re built to do.
It signals what we’re built to do next.
If you’re an existing client, it’s business as usual. Your account contact will be in touch with any transition details specific to your relationship, and our team is reachable through the channels you already use.
Take a look at our new website: www.sherpashealthcaresolutions.com
If you’re new to Sherpas Healthcare Solutions, the best place to start is a conversation. Our work is about finding a genuine operational fit between our team and yours. The fastest way to see if we can help carry your load is to talk.
So, let’s talk.
Software, full-service, or both. Sherpas handles the hard work so your team can focus on what matters.
